Why People in Clovis Hesitate to Get Their Vehicle Serviced
Posted September 22, 2019 7:52 AM
A recent report stated that over 80 percent of the vehicles on our Clovis, CA, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.
There are several reasons we hesitate to take care of recommended services, especially services that our Clovis automotive advisor recommends when we're in for something else, like an oil change.
The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.
Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Clovis service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.
It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Clovis, CA.
Your service advisor at Triple A Automotive wants to answer your questions. We want you to understand the recommendation and why it needs to be done.
That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.
At the heart, it speaks to trust. Do you trust your Clovis service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.
In other words, "You don't have to trust me, you can trust your owner's manual."
Your Clovis service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.
Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.
Now you do need to trust your Clovis technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.
That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.
Look, everyone who works at Triple A Automotive has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.
Service centers like Triple A Automotive invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.
We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.
When there is a real budget concern, your Triple A Automotive service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.
Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.
Wow! Very fast service! Took my car in this morning around 10am to drop off for timing belt service and already done the same day. Thought it was gonna take a few days.
Doug is the best. He knows what he's doing and he doesn't tell you something is wrong with your vehicle if there's not. Best mechanic ever.
Met Doug today and our experience was just as described. Got us in with an A/C problem, did a preliminary assessment within minutes and then fixed the car within a few hours for a reasonable rate. Prompt, courteous service and quality work equals excellent value for money.
I had been searching for a good auto repair shop for a while and finally found it with Triple A! I first went to them when I had a last minute repair needed before leaving on a trip to my brother's funeral. They got me in right away and got the job done. Since then they've done several jobs for me, both big and small. Doug is very honest and straightforward. He always explains the situation and lays out my options clearly. I highly recommend them! They're now my go-to shop for all repairs.
It means a lot to have a mechanic that I can trust. Thanks, Doug!
I always take my car to Doug. He makes sure my is car road worthy before I leave for a long road trip. I own a 2001 Saturn that is in great condition because he keeps it that way.
I bought a used car for my daughter. I took it to several shops around town & nobody wanted to touch it. Estimates were outrageous. Doug & his team properly diagnosed the problem & literally saved me 3 times the amount other shops quoted me. The car runs great & no more engine light. I truly could not be happier with this place. True & honest technicians.
Prior to choosing a repair shop I have called 7 different local shops to try to get the best deal on my service. By the end of the day I was able to take a chance at Triple A auto repair knowing they had the best price and exceptional ratings from other customers. I am glad to say that this shop is by far one of the best; exceptionally fast and the price is reasonable. I was able to schedule an appointment 1 day ahead and got it done the next day before noon.
-Ben - Clovis
Great service and affordability! I am not from the area and had several other places quote me $200-$300 more than your price for a product of lesser quality than what I received here. Im sure being a young female, several other places saw me as an easy target to take advantage of, however, I immediately felt comfortable and confident once I found your business. I felt very comfortable leaving my vehicle overnight and am more than satisified with the product and your service. I will definitely be recommending this place to anyone who needs work done, and will be returning for future service. Thank you!
-Amanda - Clovis
Always there to help me with my car maintenance, repair, and questions. They work around my busy school schedule which is great since I'm new to the area. They do all the pricing work too. They make sure I get quality parts at a good price. Great job!! Thanks guys
We appreciate your honest and friendly service.
You guys do fabulous work and are good friends too!
Absolutely exceptional service! Thank you very much!
Of the three companies I contacted for an estimate, only two bothered to call me back. Triple A was very courteous and quick to respond. They explained what needed to be done and did it quickly. No one's experience is a good one after paying $900 for an auto repair, but I am back on the road.
The a/c is working GREAT!!!
I think I really made out well. I negotiated in the package to get rafting stories....the Starbucks card was pretty great too...Thanks! I'll let you know after a couple of days driving...but it's great not to have the noise any longer.
I live 40 miles away but will gladly drive to AAA for any auto repairs I might need. The recent work they did for me convinced me of their professionalism and expertise.