Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 559-299-9300 or make an appointment online!Partners
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I found the service was honest, professional, and fair. This place will be my go-to auto repair shop for services in the future.
Doug and Triple A Automotive are awesome! As my wife and I were driving home to Los Angeles from Yosemite with our trailer in tow, my truck had a major breakdown. We were in Coarsegold on a Friday afternoon, and most auto shops couldn’t even look at the car for at least a week. As we were waiting for a tow truck, one of my wife’s friends recommended that we try Doug and Triple A Automotive. I called Doug, told him the situation, and he said that he couldn’t look at it until Monday morning but that I should bring it in. On Monday morning, I had the truck towed to his shop and left it there for Doug to work his magic. It wasn’t an easy fix, but the entire time Doug was always communicating with me and letting me know what they were going to do to get my truck back on the road. It took a few weeks, but that was mainly due to issues with parts. I finally got my truck back, drove it back to L.A., and even took another long road-trip with it this past weekend and it is as good as it ever was. I have a local mechanic that I trust and have been going to for years in Los Angeles. Now I have another mechanic that I trust in Clovis! If I lived closer, Doug and Triple A Automotive would be my go-to. Communication was awesome throughout and Doug was honest and forthright with his estimates and what they planned on doing to get my truck back on the road. Highly recommended!
